Effective date: October 8, 2026
1. Who we are
PG Remote (the "Service") is operated by Parental Guidance Remote LLC, Florida, USA ("we," "us"). The Service consists of two mobile applications — the PG Remote app, used by an adult family member or trusted person (a "Helper"), and the PG Remote Home app, used by the person receiving help (the "Companion user") — together with supporting servers.
2. The two people in every account
Our product involves two individuals in a single relationship, and this policy addresses both. Where their interests could differ, we design for the Companion user: they can see everything done to their device, undo setting changes, and revoke access from their own phone (it must be online and still set up), without the Helper's involvement.
3. Information we collect
From Helpers
- Subscription status: whether a subscription is active, which plan, which store, and when the current period ends. Payment is processed entirely by the app store (see Section 6); we never receive card numbers or full billing details.
- Notes you send: the text of a note a Helper sends to the Companion user. It is stored until the Companion user's phone has handled it — for a check-in, until it is answered — and then erased. A note that never reaches the phone stays stored until it does.
From Companion users
- Pairing and consent records: which Helpers are approved, which capabilities each was granted, and when consent was given, changed, or revoked.
- Device status signals: coarse state needed to display a status dashboard — battery level and whether the phone is charging, whether it is on Wi-Fi, ringer level, and Do Not Disturb state. A Helper can request these at any time, and the PG Remote app also requests them automatically when it opens and after each change it makes. A status check does not notify the Companion user, but it is listed in their change history. Separately, the PG Remote Home app reports when it was last active — while it is open, and whenever it answers a Helper; that is shown to the Helper and is not listed.
- Command and event history: every remote action requested, its outcome (including whether a "ring the phone" request was stopped or timed out), and every undo — retained in an append-only, hash-chained audit log.
- Replies and help alerts: a one-tap reply to a Helper's check-in ("I'm fine" / "I need help"), and any "I need help" alert the Companion user sends, with its time.
From both
- Account information: name, email address, and authentication credentials.
- Names: the first name each person enters at setup, which is shown to the other.
- Technical and diagnostic data: device model, OS version, app version, a push-notification token, crash reports (with personal information removed before they are sent), and service logs used to operate and debug the Service.
- Policy acceptance: which version of this policy you accepted, and when.
4. Information we do not collect
The Service is a settings-assistance tool, not a monitoring tool. We do not collect, access, or store:
- The content of calls, texts, or messages on either device (a note a Helper sends through the Service is covered in Section 3);
- Photos, videos, or files on either device;
- Browsing history or app-usage surveillance;
- Contacts or address books;
- Location of any kind. The apps have no location permission, and the "make their phone ring" feature sounds the device; it does not transmit its location.
5. How we use information
- To operate the Service: routing signed commands, showing device status, and maintaining the audit log;
- To enforce consent: verifying that each command comes from an approved Helper with the relevant permission still granted;
- To notify the Companion user of every change made to their device;
- To provide support, prevent abuse, and maintain security;
- To comply with legal obligations.
We do not sell personal information, and we do not use it for third-party advertising.
6. Payments
Subscriptions are purchased exclusively through Apple's App Store or Google Play and are billed to your app-store account under Apple's or Google's terms and privacy policies. We receive subscription status and transaction identifiers from the stores (via our subscription-management provider) but never your payment card details.
7. Sharing
We share information only with service providers who process it on our behalf and under contract — cloud hosting, database and sign-in (Supabase), delivery of sign-in link emails (Resend), push-notification delivery (Google Firebase Cloud Messaging), subscription management (RevenueCat, with Google Play billing), crash reporting for the apps (Sentry), email we send and receive, including deletion requests (Google Workspace), website hosting (Vercel), and website analytics (Google Analytics, only with your consent — see Section 14) — and where required by law or to protect the safety of users. We may share aggregated, de-identified statistics that cannot reasonably identify anyone.
8. The Companion user's rights within the product
- See and switch off the permissions their current Helper holds, and remove every Helper at once with Stop sharing — from their own phone, while it is set up, online, and signed in with the email it was set up with;
- See every change made to their device in the app — with a notification while notifications are on — and use Undo on Do Not Disturb and ringer changes for 24 hours (if the phone can't change a setting back, it says so);
- See a list of the changes each Helper has made to their device, and every status check (a Helper who deletes their account takes their changes off this list; the audit log keeps them);
- Stop all remote changes by uninstalling the PG Remote Home app. Helpers keep their view of past activity until they are removed with Stop sharing, or until the Companion user deletes their account, and reinstalling the app can reconnect the same Helpers until Stop sharing removes them.
9. Retention and deletion
Account data is retained while an account is active. You can delete your account at any time, in the app or by request — see our Account & Data Deletion page for exactly what is removed. The audit log is different: it is append-only by design — our apps, our servers and our support tools cannot edit or delete its entries, because the database refuses those changes, and each entry is chained to the one before it — and its entries are kept after an account is deleted. Today that chain is checked against our own records only: a database administrator could still override these protections, and publishing the chain's fingerprint outside our systems, so it can be checked independently of us, is on our roadmap. Nothing currently deletes audit-log entries, so they are kept indefinitely; if we set a retention period, we will update this policy. Some records may also be retained where required by law.
10. Your legal rights
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.
11. Children
The Service is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
12. Security
We use encryption in transit, a digital signature on every command (each Helper's signing key is created and stored encrypted on their phone and is never sent to us), narrowly scoped device permissions, and append-only, hash-chained logging. No system is perfectly secure. To report a vulnerability, email security@pgremote.app.
13. Changes to this policy
We will post any changes here and update the effective date. For material changes, we will provide notice in-app.
14. Website analytics and cookies
This section covers our website, separately from the apps described above. When you visit the site, and only after you agree, we use Google Analytics to understand how visitors reach and use it — such as which pages are viewed and the general region a visit comes from (derived from IP address). Google Analytics stores cookies in your browser and processes this information on our behalf; Google may also use it under its own terms. We rely on it only in aggregate to improve the site — never to identify you personally and never for advertising.
Google Analytics does not load at all until you agree — no script, no cookies, and nothing sent to Google. If you decline, it never loads, and you can still browse the site and join the waitlist normally. You can change your choice by clearing this site's data in your browser, and you can block or delete cookies in your browser settings or use Google's opt-out add-on at tools.google.com/dlpage/gaoptout.
Joining the waitlist stores only the email address you submit; it does not set analytics cookies.
15. Contact
Parental Guidance Remote LLC · privacy@pgremote.app · Florida, USA