Before you start: two kinds of "stop"
PG Remote involves two people — a Helper (the adult family member, who uses the PG Remote app) and a Companion user (the person receiving help, who uses the PG Remote Home app). There are two different things you might want, and they are not the same:
- End remote access right now. If you are a Companion user, tapping Stop sharing in PG Remote Home's Settings — with your phone set up, online, and signed in with the email it was set up with — removes every Helper; no request and no Helper cooperation is needed. Uninstalling PG Remote Home stops remote changes while it is uninstalled, but Helpers keep seeing past activity until they are removed with Stop sharing or you delete your account, and reinstalling it can reconnect the same Helpers. Neither erases the records already stored on our servers.
- Delete your account and stored data. To also remove your account, delete it in the app or send us a request, as described below. This is available to both Helpers and Companion users.
Delete your account in the app
- PG Remote (Helpers): open Settings and tap Delete account. This removes you from every family you help.
- PG Remote Home (Companion users): open Settings and tap Delete account and data. This closes the setup for the whole family: every Helper loses access at the same time.
In-app deletion takes effect immediately and cannot be undone.
Or request deletion by email
If you can't use the app, email privacy@pgremote.app from the email address associated with your account, with the subject line "Delete my account". So we can act on the right account, please tell us:
- Which app you use — PG Remote or PG Remote Home;
- The email address on the account (if different from the one you are writing from).
We verify that you control the account email address before deleting anything, so that no one can erase another person's account or records. You do not need to be signed in to the app to make this request.
What deletion removes
- Your sign-in account — your email address and login;
- Your membership in the household;
- Your device record, including its push-notification token;
- Your subscription record and your policy acceptances;
- If you are a Helper: the commands you sent, including their results, and the permissions you were granted. Those commands also disappear from the Companion user's list of changes; the audit log keeps its own record of them.
What we keep
- The audit log. Our audit log is an append-only, hash-chained record of what was done to a device — including details such as status readings, check-in replies, help alerts and how a ring ended — linked to an internal account ID. It protects both people in a household: the database refuses edits and deletions to it, so its entries are kept after an account is deleted. Nothing currently deletes audit-log entries, so they are kept indefinitely; if we set a retention period, we will update this page.
- When a Companion user deletes: the household record is kept, marked as closed. Each Helper's access is revoked, but the commands that Helper sent — and their results — stay with that Helper's account until the Helper deletes it.
- Records held by our service providers: our subscription provider (RevenueCat) keeps its own record of your subscription status under an internal ID, and operational logs, crash reports, our sign-in provider's security log of sign-in events, and the delivery log of the service that sends sign-in link emails (Resend) are kept according to those providers' retention settings.
- Records we are legally required to keep, for as long as the law requires.
- Aggregated, de-identified statistics that cannot reasonably be used to identify you.
Purchase and billing records held by Google Play (or Apple) are managed by those stores under their own terms — we never receive your payment card details. Deleting your account does not cancel a store subscription: manage or cancel it through your app-store account.
How long it takes
In-app deletion is immediate. We acknowledge email requests within a few business days and complete verified deletions within 30 days.
Contact
Parental Guidance Remote LLC · privacy@pgremote.app · Florida, USA